You’re going to notice something right away: People smile. They’re happy to come in to work. They feel productive and well recognized. We treat people well and we pay them right! We are seeking individuals who are dedicated to service and customer care as part of a team that works together toward a common vision. This is an opportunity to work in a customer focused environment where you will become a vital part of our business through understanding our customers and providing needs-based solutions that best assist their business growth.
A big part of the job is your ability to interact with and speak to people over the phone. We are looking for confident individuals who are not afraid of striking a conversation with someone. The individual must be sociable and responsive. You must be drawn to, and comfortable with dealing with people all the time. We look for charismatic, high energy, and a “Can do” personality.
We also look for the utmost in professionalism. Your mannerism, personality and character must all tell us that you are someone who truly respects people and you are always willing to work with others.
Our Associates are accountable to manage customer experience. As the first point of contact with our customers, you will be required to take on full ownership of ensuring customers requests are solved in a timely manner. Additionally, you will be required to perform data analysis of customer’s current service utilization so you can present and sell additional products and services. You will customize enhanced solutions to their every day business needs.
You will be required to maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant Products and Services portfolio you are promoting and servicing. This is done on both a company-initiated basis and a self-initiated basis.
You will be required to satisfy business needs of both existing and new customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution.
You must be able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data into our applications. We therefore require you to have strong computer and keyboarding skills; knowledge of Windows NT/XP and Microsoft products.
We also expect you to have graduated high-school at a minimum and if you possess training or certification within the hospitality or telecommunications field it is always an asset.
We are looking for talented individuals to join us. Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference! Contact us today!